Central Diligence Group Reviews - Financial Lender Pros & Cons


rachel-dayan writer
By Rachel Dayan
Updated September 1, 2018
Editor's Rating
Best for Challenged Credits
Customer Rating 15 Reviews
Types of loans
  • Merchant cash advance (MCA)
  • Underwriting services for ISOs
Loan amounts
Up to $500,000
Terms of payment
3 to 12 months
Pros
  • Fast approval and delivery of funds
  • Will fund businesses with poor credit
  • Provides additional services for alternative SMB lenders
Cons
  • Minimal online presence
  • Little information available on website
  • Must contact for details about loans and services

Who should seek funding from Central Diligence Group?

Small businesses with immediate cash requirements can obtain a loan from Central Diligence group in as little as two days without the need to go through a complex application and approval process. A poor credit rating and a short history of operation is acceptable when applying for funding from this lender, making loans available to merchants rejected by banks and other alternative lending companies.

Company Profile

Established in 2015, Central Diligence Group provides MCA loans to small businesses in need of fast cash to cover a variety of expenses. A small team with over 40 years of collective experience in the lending industry works directly with business owners to provide the right amount of funding with terms and rates based on the total financial profile, not just a credit score.

As a source of “flexible funding solution[s],” Central Diligence group calls itself a “service shop,” citing a commitment to customer service and the creation of long-term relationships with customers and clients. Merchants working with the company always have access to a contact person if questions or difficulties arise during the lending process.

In addition to providing fast-cash loans to individual businesses, Central Diligence Group also works with clients seeking to provide their own MCA products. With 10 experienced underwriters on staff, the company is able to secure loans for a wide variety of amounts and offers these services to companies lacking dedicated underwriting departments. ISOs can partner with Central Diligence Group to take advantage of this expertise and grow their own lending platforms.

Credit Policy

Companies wishing to apply for funding from Central Diligence Group must meet the following requirements:

Compared to other lenders in the MCA industry, the relatively lenient nature of these basic qualifications makes Central Diligence Group a possible alternative for companies struggling with their credit scores. High-risk merchants whose applications have been rejected elsewhere have a chance to qualify for the funding they need and get help from the underwriters at Central Diligence Group.

Exceptions

Merchants with lower credit scores, smaller monthly revenues and shorter business histories are welcome to apply for funding. The team at Central Diligence Group may waive one or more of the stipulations for qualifying if the company’s file suggests the business is viable and has potential.

This willingness to look beyond basic financial details is what sets many alternative lenders apart from banks and other traditional funding providers. Rigid requirements and long application processes are impractical for some of today’s unique business models, and the uncertainty of changing markets requires access to lenders with knowledge of the challenges modern small business owners face.

The Central Diligence Group website proclaims the company’s team “goes to great lengths to provide [their] clients and referral partners with the best possible customer service,” suggesting merchants can expect the lender to be attentive and understanding throughout the loan process.

Target Market

This lender works primarily with companies in industries where seasonal changes in cash flow are common or income is dependent on a fluctuating client base. Retail stores, restaurants and medical establishments face similar financial challenges, including the need to cover payroll expenses, restock inventory and update equipment. Central Diligence Group also helps its partner ISOs to serve these and similar industries in need of MCA providers.

Cautionary Industries

Central Diligence Group is willing to work with several industries other MCA and fast-cash loan providers often turn away, including:

Because these industries are considered high-risk, most lenders are either hesitant to provide funding or prefer not to take the chance of extending a loan. Central Diligence Group’s website states the lender “works with most industries,” which suggests its team has a different attitude when it comes to providing financial services.

Term Length

Capital Diligence Group’s terms are standard for an MCA provider, ranging from 3 to 12 months. However, as is typical with these types of loans, the payback period is much shorter than what a merchant would be offered with a traditional loan.

This highlights one of the drawbacks of fast-cash lending in general and MCAs in particular. Short term lengths mean large daily or weekly payments regardless of income, and although Central Diligence Group offers some level of flexibility to its customers, the terms for which a merchant qualifies may still pose a risk if cash flow doesn’t pick up as expected or an investment fails to pay off. Because of this, MCAs should be taken on with caution.

What’s Required to Apply

The initial application process with Central Diligence Group requires merchants to submit a one-page application signed and dated within the past 30 days and bank statements from the most recent four months.

Starting the application process requires contacting the lender via a simple form on its website. Interested merchants provide name, email address and phone number information and receive a reply from Central Diligence Group to “start a conversation” about a loan. No indication is given of the average time it takes to hear back from the lender. However, once an application has been submitted, funding may be provided in as little as two days.

Additional information to expedite the lending process is required, but Central Diligence Group gives no details aside from stating “a list of closing documents” must be submitted in addition to the application. Most MCA lenders request details about a merchant’s financial profile and may run a credit check, but merchants must speak with Central Diligence Group directly for more information.

Rates

Merchants qualifying for funding from Central Diligence Group can expect factor rates between 1.15 and 1.37. Low to average by MCA standards, the actual fee amount a merchant pays depends on the level of risk Central Diligence Group takes by granting funding. The better a merchant’s file looks, the lower the rate.

To determine the full cost of a loan, merchants must multiply the loan amount by the factor rate. A $100,000 loan becomes $137,000 at the highest rate, a significant increase with the potential to negatively impact a company’s budget. A high rate accompanied by short loan terms creates a situation in which a merchant may have to pay tens of thousands of dollars per week to avoid defaulting. Projected cash flows should be reviewed and a budget for meeting regular payment deadlines created before a loan agreement is signed.

Stacking

As a first-position lender, Central Diligence Group prefers the merchants with which it works to have no other active loans at the time of application. No information is available on whether or not this lender offers to pay off existing loans to attain first-position status or if companies attempting to stack loans will be penalized. Central Diligence Group will, however, assist in underwriting stacked loans for ISO partners accepting second- and third-position applications.

Documentation Fees

No document processing fees are charged for applying for a loan from Central Diligence Group.

Origination Fees

Businesses with credit scores ranking from tier 1 to tier 5 may qualify for funding from this lender, and origination fees are determined based on what box a merchant scores in. Credit rating, cash flow and other information affect both eligibility and fees. Central Diligence Group may charge anywhere from 2 to 6 percent of a loan’s total value to handle the application and the details of securing the loan.

On a $100,000 loan, merchants may pay between $2,000 and $6,000 to compensate the lender for its services. Lower credit scores and higher risk make loans more difficult to secure, so a company with a questionable business profile pays more for the opportunity to receive the funding other lenders are hesitant to provide.

Renewal Policy

Merchants working with Central Diligence Group can apply for renewal once 55 percent of an existing loan is paid off. The lender is committed to establishing “lasting relationships” and providing superior service to clients, but merchants must still exercise discernment when deciding whether to seek renewal.

Some MCA lenders will offer better terms if a company’s financial situation has improved during the terms of the initial loan. This could mean lower factor rates and longer terms on a renewal, resulting in a more affordable second loan. However, because MCA fees are higher than those of traditional loans, renewing without a thorough assessment of budget and need could put a merchant in a dangerous place financially. Merchants should discuss their situations with Central Diligence Group to determine if renewal is the best option.

Interest Forgiveness

The structure of MCA loans precludes the practice of interest forgiveness, but Central Diligence Group does offer some relief to merchants able to pay off balances early. This practice can be helpful for those operating businesses with expected seasonal changes in cash flow. Taking out a loan in a slow season poses less of a risk for merchants expecting a surge in sales in the near future. When extra cash comes in, it can be put toward paying off the MCA loan, saving money on fees and eliminating the deduction of payments from daily credit card sales.

Loan Use

Once funding has been obtained from Central Diligence Group, a merchant may use it for any type of business expense. Although fast-cash loans are generally sought in the event of emergencies, an MCA can also be useful if a unique business opportunity arises and taking the time to go through the process of applying for a bank loan would mean losing out.

It’s common for businesses experiencing slow seasons to use MCA loans for:

Central Diligence Group also cites its loan products as being beneficial for businesses looking to expand. However, because MCAs are expensive and cash flow may be even more uncertain during expansions or renovations, it may be best for small businesses in stages of growth to look for a different form of funding.

Online Reputation

It’s hard to find information from previous customers about their experiences with Central Diligence Group. The only reviews available for the lender appear on its Facebook page, and none contain any details to explain why or how the 5 out of 5 rating was earned. With no recent feedback on Facebook and a complete lack of reviews on Google, merchants researching lending options are left with little to go on when comparing Central Diligence Group to other alternative lenders.

The company’s LinkedIn profile provides only a small amount of information in addition to what can be found on its website. Contacting Central Diligence Group seems to be the only way to learn more about its offerings and the kind of customer service that can be expected when working with the company.

Licenses & Accreditations

At this time, Central Diligence Group isn’t listed on the BBB website, nor does the lender carry any notable accreditations. In March of 2018, deBanked profiled the company’s growing role as an underwriter for other funding providers, citing its expanding portfolio of diverse clients.

Company Contacts Details

Businesses seeking loans from Central Diligence Group must contact the company to begin the application process and receive information about the loan terms for which they qualify. The company also welcomes communications from ISOs interested in partnerships.

Phone number:

Key personnel:

Social media:

SEE IF YOU QUALIFY

12 User Reviews

Ronny Jerde

Jul 4, 2019 2:38 PM

Got a merchant cash advance worth $100,000 at 1.27 factor rate. It was quite a lot but the repayment term was 12 months which was a relief. The customer service is great. My representative was highly responsive and friendly! The cash got into my account a little later than they promised but thanks to my representative who did not ghost me and kept me up to date about the whole process. Thanks much!!

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Mr. Warren Schuster

Apr 2, 2020 12:52 AM

Done business with these guys a couple of times. Got business loans at the most reasonable terms. The second time they offered cheaper terms prizing me for my loyalty and the third time, the terms were pretty flexible. Every time I do business with these people, they surprise me with their generosity! Thank you so much!

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Oswald Carroll MD

Aug 6, 2020 2:19 AM

My wife and I run a restaurant in Baltimore. It’s a pretty cool place with a decent customer turn over and people seem to be happy with our service. We were planning on broadening our scope and adding more cuisines to our menu, you know experiment a little. Now, this seemed like a simple idea at first but when we discussed it with our staff, they were uncomfortable with introducing Indian and Korean food as they said they did not have any experience with that. So, we thought we’d need to hire somebody who is expert in these cuisines. This meant a lot of money for not only hiring the new guy but also updating our inventory with new ingredients and probably utensils and everything. We made a plan and sketched everything out and then decided to borrow $250,000 from the bank! Got turned down in ground like, too risky and of course the pandemic is there as well. But central diligence group decided on giving up this merchant cash advance. It took them just 3 days to get us the money! Long story short, it’s been 6 months since we completed the repayments and I am very grateful! We did not get good results in the beginning but I can see things working out now and all thanks to central diligence for trusting us and our business!

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Delphia LueilwitzV

Sep 17, 2020 1:31 PM

Good company

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Audra Pfeffer

Nov 12, 2020 10:35 AM

Pathetic service! Not many industries they serve! Every industry is probably a “cautionary” industry. My perfectly functional and highly successful law firm in Austin was rejected a 250k merchant cash advance because law firms are a “cautionary industry”. But I am offering you a good credit score and statements that prove my business will be able to payback the business loan in time, even earlier than that. But that did not seem to be enough! What a waste of time!

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Yolanda Schamberger

Dec 9, 2020 4:13 PM

Fraudulent service! They talk to you for 2 days and finalize everything and then just disappear from the face of the earth. Kept calling them but nobody picked up! It took me 4 days to get them on the phone and when they finally talked, the put me on waiting, saying they have other customers on priority. I have to wait for my turn! This is just downright insulting! I told them I did not want to do business with them anymore and hung up! Good riddance!

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Lauretta Dooley MD

Jan 2, 2021 8:41 PM

Restocked my retail store using the $200k merchant cash advance I finalized with the central diligence group. Got the cash in less than 2 days and was able to pay for the shipment on time which was supposed to reach me in a week. I have never been happier with any lender before. Fast service with reasonable rates.

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Elissa BreitenbergI

Feb 2, 2021 5:27 PM

My friend and I started pharmacy in Detroit straight after finishing school. We both are licensed. The starting couple of months were tough, not many customers and we were still running a place, which means a lot of expenditures which we had to cover, customers or no customers! My friend suggested we look for a business loan from one of those online lenders. I agreed! We found central diligence group online and filled their form. A representative from the company contacted us in the next 24 hours and discussed everything with us. He was very friendly and patient, which was encouraging He did not shut us out for being too new in the business. He told us he could offer us a merchant cash advance at 1.17 factor rate which was perfect! It meant we were down to business. The rest of the procedure he took care of and the application was completed and then submitted in the next 2 days. We got the money in our account the next day. We were over the moon! We put the money to use and continued working. Central diligence group offered flexible repayment terms depending on our revenue. Things are getting much better now and we are getting better sales. It seems we would be able to complete the deal with ease.!

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Mr. Ken DonnellyII

Mar 4, 2021 7:46 PM

I visited their website and it was pretty straightforward. Filled a small form and gave them my contact information. They replied back in a couple of hours and started a conversation about my business and what I was looking for. They did not ask for much and the application form just required a couple of closing documents which they gave me a list of and once I filled the form and attached the required documents, I was good to go. The rep told me he would contact me if anything else is required. I got an email a day later that the application has been successfully submitted and that I will get a loan in 24 hours. I thought 24 hours would mean, 48 hours or something like that but it actually meant 24 hours!! I got the capital in my account the next day. Used the merchant cash advance extended to me by central diligence group to replace a broken spin bike at my gym and also tune up the rest of the equipment. The treadmills needed repairing too. Did everything as soon as the cash reached me. Glad I came across this lender as they saved a lot of my time and helped me get my gym back to operating fully!!

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Cassandra Stracke

Jun 11, 2021 5:06 PM

My physiotherapy centre in central Tulsa needed a merchant cash advance for hiring a number of staff members and also manage their payroll. Got a $250,000 MCA from Central Diligence Group for 12 months at 1.20 buying rate. Signed the deal and got the cash in just two days, the fastest I have gotten a loan in my 15 years of business experience. The instant cash proved to be very helpful I could put the capital to use immediately without waiting. Within a 20 days or so, I welcomed new people to the team and got down to business, having no time wasted! This is the sort of business I like – fast and productive! Thanks to Central Diligence. Will definitely work with these people again!

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Candida Nolan DDS

Jul 12, 2021 4:11 PM

I run a retail store in Oakland, California. I was looking for a short term business loan but nothing seemed to work out for me. Banks were charging little but only on loans with longer terms. I was not looking for a long business deal, a couple of months, that is all I sought. But there were other issues with banks too, they asked for collateral against the loan which I couldn’t offer them really. The lenders that I shortlisted Quarterspot or Pearl Capital, they had shorter terms but man were they charging a ridiculous amount of money! I finally decided on Central Diligence Group and they offered me the most reasonable deal at 1.18. I got a 100k short term finance loan for 8 months. There was no documentation fee either! The whole application took 2 days and I got the money in my account on the third day. It’s been 5 months since I took up the business loan and I have done so much with the cash. Only thing they need to work on is their customer service. They take days to respond back for queries regarding repayments and statements. This sort of puts ones off for a while and can be frustrating.

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Maxwell Harvey

Aug 3, 2021 6:49 PM

I run a bar in manhattan and it’s all going great! I am making good profit. Needed a business loan to get the place renovated and purchase new glasses and stuff. A friend suggested I borrow money from central diligence group. My representative was a nice fellow who worked with me for 2 days on the application and got me a short term finance loan deal that best suited my business. Got the cash within 48 hours. The renovation has begun and I am so excited to give this fresh outlook to my business!

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